You should be invited to meet someone from EIP within a week or two of contacting them. You can ask about who you’re going to meet and where you’re going to meet. If you don’t like the arrangement you can ask to meet someone different or somewhere different and the service will try to help if it can. If someone else contacted EIP for you, someone may come and see you where you live. The EIP service should also be able to give you a booklet which tells you more about the service and what they do.
An EIP assessment may take a little while. Someone will try to give you advice and support as fast as they can, but sometimes it will take a little while to get to know you and understand what the difficulties are. You might be asked questions about yourself, your interests, your life, your relationships, your health and anything that you have been struggling with recently. The reason for asking questions is to try and find out what might help you best. You might need to explain it a few times before somebody gets to understand you properly, so you might need to be patient for a while.
Most people find that they get on well with their care co-ordinator, but if there’s a problem with them you can ask for a change.
You should be listened to, heard and treated with respect. Your perspective is the important one. So, if you don’t feel listened to and supported do say so, either to your care co-ordinator or someone else in the team.
The team will try to be open and honest with you, but if there’s anything else you want to know or are concerned about, just ask. They will try to help.
Do tell your care co-ordinator what’s important to you. If you’ve got particular things you want to do in the next few months or years, do tell them. These might be things like going to university, starting a new job, getting out and about more. If there are things you especially like or don’t like about life or about the service do tell them. That way they can do things that are right for you!
Watch this video on "getting it right" which has been written and filmed by service users and shows the difference between a positive and negative conversation. The first conversation will show you what service users have said to be unhelpful while the second one shows you service users ideas about 'getting it right'